Statute
Published:2024-01-18
The owner and administrator of the STORE is the company:
SEPIO 222 LIMITED LIABILITY COMPANY
Company address:
Forest Street 1
28-404 Włoszczowice
Contact tel: 604371958
e-mail: kacper@kije-sepio.pl
§General provisions
These Regulations define the rules for using the online store available at sepio.eu
The Regulations specify in particular:
a) the rules for registering and using an account in the online store;
b) the terms and conditions for making electronic reservations of products available in the online store;
c) the terms and conditions for placing Orders electronically in the online store;
d) the rules for concluding Sales Agreements using the services provided in the Online Store.
Every Customer purchasing products offered by the Online Store is obliged to read the content of these Regulations.
§Definitions
ONLINE STORE – the sales or service provision agreement is concluded electronically and if the CONSUMER is a party to the agreement, it is carried out under the terms and conditions described in the Act of 2 March 2000 on the protection of certain consumer rights and on the liability for damage caused by a dangerous product (for contracts concluded before 24 December 2014) and in the Act of 30 May 2014 on consumer rights (Journal of Laws of 30 March 2017, Journal of Laws of 2017, item 683), hereinafter referred to as the “consumer law”.
SELLER and SERVICE PROVIDER – Company: SEPIO 222 Limited Liability Company. Company address: Ul. Leśna 1, 28-404 Włoszczowice
Contact tel: 604371958, e-mail: kacper@kije-sepio.pl
CUSTOMER – a natural person who is at least 13 years of age, and if such person is under 18 years of age, the consent of his or her legal representative is required, as well as a legal person and an organizational unit that is not a legal person, to which special provisions grant legal capacity, and which places or intends to place an Order or uses other services of the ONLINE STORE.
CONSUMER – CUSTOMER, a natural person who does not conduct business activity or a natural person conducting business activity but concluding a sales or service contract for a purpose not directly related to the conducted business or professional activity, who is a CONSUMER.
CONSULTANT – a person responsible for servicing the ONLINE STORE under the authorization of the Service Provider, working from Monday to Friday from 7:30 a.m. to 3:30 p.m. at the telephone number: 604371958.
PRODUCT – goods offered for sale in the ONLINE STORE.
REGULATIONS – these Regulations for the provision of electronic services within the online store
SALES AGREEMENT – a Product sales agreement concluded remotely via the ONLINE STORE.
PARTY TO THE CONTRACT – SELLER, BUYER, CONSUMER, SERVICE PROVIDER.
ORDER – a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of Goods
§ 3 Technical requirements
In order to use the online store, the Customer must have computer hardware and software that meets the following minimum requirements:
– an up-to-date browser, e.g. Internet Explorer, Firefox or Chrome,
– Cookies and Java Script enabled,
– Adobe Acrobat Reader installed,
– an active e-mail account.
The website stores cookies on the Buyer’s computer, which are used to store information for functionality purposes, such as saving browsing preferences. The goal is to make browsing easier during subsequent visits to the website. The Buyer decides which cookies are stored and how they are stored through their web browser settings (commonly used: Mozilla Firefox, Internet Explorer, Google Chrome, Opera, Safari).
§ Order fulfillment
The online store fulfills orders in Poland placed by adult natural persons or legal entities.
Before placing an order, the Buyer must read these Terms and Conditions. The Buyer expressly confirms that they have read and accepted all provisions of these Terms and Conditions upon registration in the system and before placing the order. The order form will not be accepted without such confirmation.
To process your order, you must correctly complete the order form or contact our Consultant. To complete the sales contract and deliver the ordered products, the Buyer must provide the following personal data: name and surname (or business name), address, delivery address, telephone number, e-mail address, and, in the case of companies, Tax Identification Number (NIP).
Before placing an order, the Buyer can check product availability by contacting our Consultant or submitting an inquiry via email.
If a given product is not in stock, the Buyer will be notified by phone or email.
Orders can be placed electronically 24 hours a day, 7 days a week.
Telephone orders can be placed with a Consultant from Monday to Friday between 7:30 a.m. and 3:30 p.m., but must be confirmed electronically.
After receiving the order and confirming product availability, the Seller will begin processing it. The Seller’s confirmation of the order is deemed to constitute confirmation of the Sales Agreement and results in the conclusion of a contract between the Seller and the Buyer.
If you have any questions regarding your order, including these Terms and Conditions and the law, our Consultant will attempt to clarify the matter by email or phone. If contact cannot be established or the questions are resolved, the Seller will withdraw from processing the order. Within 24 hours of placing the order, a Store employee will contact the Buyer by phone or email to confirm it and coordinate any transaction details. If the order cannot be confirmed due to reasons attributable to the Buyer (e.g., an incorrect phone number), the order will be canceled within 48 hours, and any personal data contained therein will be deleted from the Store’s database.
The order is fulfilled (prepared and shipped) by the Seller:
a) After confirming the order – if payment on delivery was selected.
b) After receiving the payment to the account – if prepayment was selected:
- For products in stock, the order processing time is no longer than 3 business days, counting from the date specified in point 10. In most cases, we process orders within 24 hours. For products offered on request, the processing time will be specified when placing the order.
- The right to dispose of the goods as an owner is transferred when the goods are delivered to the customer by the carrier.
§Payment methods
The Seller provides the Customer with the following payment methods under the Sales Agreement:
1. Cash on delivery – cash – upon receipt of the shipped products;
2. Prepayment – by bank transfer to the bank account provided in the Seller’s details. Please include the order number and your name and surname in the payment reference.
3. PayU online payment system – a system administered by PayU SA with its registered office in Poznań, (60-166 Poznań, ul. Grunwaldzka 182), entered into the register of entrepreneurs maintained by the District Court of Poznań – Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register under the KRS number 0000274399, with the share capital of PLN 4 944 000, fully paid up, and the Tax Identification Number (NIP): 7792308495 and the National Business Registry Number (REGON): 300523444;
4. In the case of Customers who are not Consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part.
5. If the Consumer chooses prepayment by bank transfer, he/she should transfer the amount for the entire order to the Seller within 7 business days from the date of purchase.
§ Return of goods
1. Pursuant to the provisions of the Act of 30 May 2014 on Consumer Rights, a Buyer who is a Consumer entering into a “distance contract” has the right to withdraw from the contract within 14 calendar days from the date of receipt of the goods. The condition for meeting this deadline is sending a written declaration of withdrawal to the Seller within this time (a declaration sent electronically is also valid).
Address for sending the declaration of withdrawal from the contract:
SEPIO 222 LIMITED LIABILITY COMPANY
Company address:
Forest Street 1
28-404 Włoszczowice
Contact tel: 604371958
e-mail: kacper@kije-sepio.pl
– with the note: “WITHDRAWAL FROM THE CONTRACT”
2. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
3. The period for withdrawal from the contract begins:
3.1. for a contract under which the Seller delivers the Product and is obliged to transfer its ownership (e.g. Sales Contract) – from the moment the Consumer or a third party indicated by him other than the carrier takes possession of the Product, and in the case of a contract which:
3.1.1 covers multiple Products that are delivered separately, in batches or in parts – from the taking of possession of the last Product, batch or part
3.1.2 consists in the regular delivery of Products for a specified period of time – from the moment of taking possession of the first Product;
3.2. for other contracts – from the date of conclusion of the contract.
4. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the CONSUMER’s declaration of withdrawal from the contract, return to the Consumer all payments made by him.
5. After sending the declaration, the Consumer is obligated to immediately, no later than 14 calendar days from the date on which they withdrew from the contract, return the product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the product themselves. To meet the deadline, it is sufficient to return the product before its expiry, together with proof of purchase (receipt or VAT invoice). Address for RETURNING the product:
SEPIO 222 LIMITED LIABILITY COMPANY
Company address:
Forest Street 1
28-404 Włoszczowice
Contact tel: 604371958
e-mail: kacper@kije-sepio.pl
6. The Seller does not accept cash-on-delivery parcels from the Consumer.
7. The Consumer shall be liable for any reduction in the value of the Product resulting from its use beyond what is necessary to establish the nature, characteristics and functioning of the product, unless the Seller has failed to inform the Consumer of the right to withdraw from the contract in accordance with the requirements of Art. 12 sec. 1 item 9 of the Act (Art. 34 sec. 4 of the Consumer Law).
8. Possible costs related to the Consumer’s withdrawal from the contract, which the Consumer is obliged to bear:
8.1. If the Consumer has chosen a product delivery method other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the Consumer.
8.2. The consumer bears the direct costs of returning the product.
9. The right to withdraw from a distance contract does not apply to the Consumer in relation to contracts:
(1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the performance that after the Seller has fulfilled the service, the consumer will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the contract;
(3) where the subject of the service is a non-prefabricated product, manufactured according to the consumer’s specifications or intended to meet his individual needs;
(4) where the subject of the service is a product that spoils quickly or has a short shelf life;
(5) where the subject of the service is a product delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
(6) where the subject of the provision are products which, due to their nature, are inseparably connected with other items after delivery;
(7) where the subject of the performance are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control;
(8) in which the consumer has expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or supplies products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of such additional services or products;
(9) where the subject of the performance are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
(10) for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
(11) concluded through public auction;
(12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of service provision;
(13) for the supply of digital content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the consumer before the expiry of the withdrawal period and after the Seller has informed the consumer of the loss of the right to withdraw from the contract.
10. Pursuant to the Act of 29 July 2005 on Waste Electrical and Electronic Equipment (Journal of Laws No. 180, item 1495), customers have the right to return equipment of the same type to the Store where they purchased the new item. Customers wishing to use this option are asked to return the equipment at their own expense to the Store’s registered office address.
§ Complaint
1. When fulfilling orders, the Seller undertakes to deliver goods free from defects.
2. The Seller is liable to the Buyer if the sold item has a physical or legal defect in accordance with the provisions of the Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item 121 – consolidated text, as amended).
3. The complaint should be sent by post to the following address: SEPIO 222 Spółka z ograniczoną odpowiedzialnością Ul. Leśna 1, 28-404 Włoszczowice or by e-mail to:kacper@kije-sepio.pl , providing the purchase document number, a detailed description of the fault or defect, as well as a paper or digital photo (if the fault or defect can be photographed).
4. Complaints will be considered within 14 days from the date of receipt of the notification by the Seller.
5. Information regarding the resolution of the complaint will be sent to the email address provided by the complainant in the complaint or in writing to the address provided by the complainant. The Seller will inform the complainant whether the complaint has been accepted and how it intends to resolve it, or whether the complaint has been rejected, along with the justification for its position.
§ Extrajudicial methods of handling complaints and pursuing claims
1. Detailed information on the Consumer’s ability to use out-of-court complaint and redress procedures and the rules for accessing these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following addresses:
websites of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php;
http://www.uokik.gov.pl/sprawy_indywidualne.php and
http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using the
out-of-court methods of handling complaints and pursuing claims:
a. The consumer is entitled to refer to a permanent arbitration court
consumer, referred to in Article 37 of the Act of 15 December 2000 on
Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request for
resolving a dispute arising from the Agreement concluded with the Seller.
b. The consumer has the right to contact the provincial inspector of the Inspection
Handlowa, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection
(Journal of Laws of 2014, item 148, as amended), with a request to initiate the proceedings
mediation regarding the amicable settlement of the dispute between the Consumer and
Seller.
c. The consumer can obtain free assistance in resolving a dispute between
him and the Seller, also using the free assistance of the district (municipal)
consumer ombudsman or social organization whose statutory tasks include
consumer protection (including the Consumer Federation, the Association
Polish Consumers).
§ 12 Personal data in the Online Store
1. The administrator of Customers’ personal data collected via the Store
online is the Seller.
2. Customers’ personal data collected by the administrator via the Store
are collected for the purpose of executing the Sales Agreement, and if the Customer agrees to this
consent – also for marketing purposes.
3. The recipients of personal data of Customers of the Online Store may be:
a. In the case of a Customer who uses the delivery method in the Online Store
by post or courier, the Administrator provides the collected data
the Customer’s personal data to the selected carrier or intermediary carrying out
shipments on behalf of the Administrator.
b. In the case of a Customer who uses the payment method in the Online Store
electronic or payment card, the Administrator provides the collected personal data
The Customer, the selected entity handling the above payments in the Store
online.
4. The Customer has the right to access and correct his/her data.
5. Providing personal data is voluntary, however failure to provide the data indicated in
Regulations on the processing of personal data required to conclude a Sales Agreement shall result in
the impossibility of concluding this agreement.
§ 13 Final provisions
1. Agreements concluded via the Online Store are concluded in Polish.
2. The Seller reserves the right to make changes to the Regulations for important reasons.
reasons, i.e.: changes in legal regulations, changes in payment and delivery methods – in the scope,
to what extent these changes affect the implementation of the provisions of these Regulations.
The Seller will inform the Customer about the change at least 7 days in advance.
3. In matters not regulated in these Regulations, the provisions of
generally applicable provisions of Polish law, in particular: the Civil Code;
Act on the provision of services by electronic means; Act on consumer rights, Act on
protection of personal data.
4. The customer has the right to use extrajudicial means of settling complaints and
to pursue claims. To this end, you can file a complaint via the EU platform
ODR website available at: http://ec.europa.eu/consumers/odr/ .